Customer Satisfaction Survey

Your feedback is important to us to assist in our continual efforts to improve the BuildSafe^® Security of Payment Scheme. We want to know how you found our service and whether we were successful in meeting your expectations as to how BuildSafe^® can assist parties to construction contracts.

In order to gain this valuable feedback, we ask that you please take a few minutes to complete our straightforward online customer satisfaction survey.

Thank you for taking the time to complete our survey and for supporting the BuildSafe^® Security of Payment Scheme.

Introduction

Name:

Company/Organisation

Phone Number*

BUILDSAFE Reference

What was the nature of your project?

What was the value of your project?

What was your role on the project

How did you find out about the BUILDSAFE Security of Payment Scheme

Our Team

The BUILDSAFE Security Team was helpful and courteous

I found the BUILDSAFE Team knowledgable

Any other comments about the Team

The BUILDSAFE Security Process

I found the BUILDSAFE Scheme straightforward:

Having the forms and paperwork emailed to me was helpful

I appreciated having 'real' people I could talk to

I found the BUILDRIGHT conditions of contract helpful

Access to the BUILDSURE insurance scheme was important to me

The BUILDSAFE Security dispute resolution process was helpful

The procedure for Practical Completion and Completion was helpful

Payment of 90% of the deposit on Practical Completion is appropriate

The Defects Liability Period of 20 Working Days was sufficient

Payment of the final 10% of the Security Amount on Completion is appropriate

Other

The website helped me understand what the BUILDSAFE Scheme was

	Yes
	Somewhat
	No

The Members Only area contained useful information

I prefer to complete forms online

I am pleased that I choose to use the BUILDSAFE Security of Payment Scheme

If you were not pleased to have used the BUILDSAFE scheme please explain why

I would recommend your service to others

	Yes
	Maybe
	No

If you are unsure of whether you would recommend our services or would not recommend us please explain

What improvements if any would you suggest to the BUILDSAFE Scheme?